Whether you’ve visited us before or are coming to a show for the first time, sometimes it’s good just to have answers. Hopefully we’ve answered any questions you might have below to make sure you have a great experience. Is it not listed? Call us at 816.235.2700!
Where are the theatres, where do i park and is there a cost?
Parking is always free for patrons of KC Rep! We have two theatres located downtown and near the Plaza.
4949 Cherry Street
Kansas City, MO 64110
Patrons may park in the faculty lot adjacent to the theatre, or on Levels 5 and 6 of the garage at 50th & Cherry Streets. An elevated covered walkway to Spencer Theatre is located on level 5. Get Directions.
1 H&R Block Way
Kansas City, MO 64105
Patrons may park in the garage beneath the building (13th & Walnut) on Levels 2-5 via Main St. or Walnut St. between 13th and 14th streets. From the garage, take the elevator to the main lobby (Level L) and continue past the waterfall toward Copaken Stage .Get Directions.
Please be advised of lane closures near Copaken Stage due to construction. Please allow extra time to arrive to your performance.
How should we dress?
We don’t have a dress code at KC Rep – come as you are! Some people like to dress up because they feel it makes the experience more special, but it is up to you.
Where should we have dinner?
Subscribers receive discounts at KC Rep Dinner Partners with their ticket stubs. Please support our local arts-loving businesses!
WHERE SHOULD I STAY?
Subscribers receive discounts at KC Rep Hotel Partners with their tickets stubs. Please support our local businesses and schedule your reservation today!
Could our group get a tour of the theatre?
Sure! Contact Rick Duplissie for group tour information.
What time should I arrive? What if I am late?
We recommend arriving about 30-45 minutes before curtain to allow for parking and if applicable, to pick up your ticket(s) from Will Call. If you have extra time, enjoy a drink or snack from our bar, open approximately one hour before curtain. If you are late, you will be seated at the discretion of house management. To avoid disrupting other patrons, you may be seated in the back or delayed until intermission.
What accommodations are available?
We believe theatre is for everyone! We’re proud to offer accommodations so every patron can enjoy the show.
Wheelchair Accessibility: Both theatres meet ADA requirements for wheelchair accommodations and companion seating. Both theatres also have wheelchair accessible parking spaces and restrooms. If you plan to use wheelchair-accessible seating, please let the Box Office know when ordering your ticket(s) so we can make sure your seating experience is quick and smooth.
Hearing Enhancement: Both theatres are equipped with an infrared hearing enhancement system. Wireless headphones are available free of charge at the Gift Shop counter in the main lobby.
Large Print and Braille Programs: Limited numbers of large print and Braille programs are available. Please contact our House Manager upon arrival or in advance by calling 816.235.2780.
Sign Language Interpreted Performances: One performance of each show is presented with a sign language interpreter. Please see the show calendar or call the Box Office at 816.235.2700 for more information.
Can I return/exchange my ticket(s)?
KC Rep subscribers have free and flexible ticket exchanges: simply call us at 816.235.2700 at least 2 hours before your scheduled performance, and we’ll help you pick a new date.
Single ticket purchases are nonrefundable. However, exchanges may be made on a case by case basis based on seat availability. There is no refund for less expensive seats and any difference in price must be paid at the time of exchange. Call our box office to discuss your options. 816-235-2700.
Can I take photos or video?
You are permitted to take photos/videos before the show begins. Once the show begins, the use of all cameras and recording devices in the theatre is strictly prohibited for the safety of our actors and in accordance with the rules of Actors Equity Association.
We are a large group, who do we contact?
Call or email Rick Duplissie, our Group Discounts and Audience Development Manager at 816.235.6122 to arrange your group’s attendance.
Can I bring children?
Parents can use their best judgement when deciding to bring teens or younger children. We encourage you to read more about our performances here on the website or call our Box Office at 816.235.2700 to inquire if any performances have content that might be objectionable to those under 18. Regardless of age, a ticket is required for every person entering the theatre.
Are there special effects like strobe lights, haze, smoke, loud noises, or nudity, etc?
We do our best to inform you of special effects or adult content in advance while making purchase decisions. Occasionally, some of these features are added during rehearsals, and we may not know until a few days before performances begin. Please call us at 816.235.2700 should you have any questions about the content of a particular production.