Where is your Box Office? What are Box Office Hours?
We have Box Office locations within our administrative office, as well as at both of our theatres. In an effort to protect our patrons and staff during the COVID-19 pandemic, our Box Office is currently not open to the public. To purchase tickets or make a donation at this time, please email Ticketing Services at email@example.com, call at 816.235.2700, or visit us online.
What are mobile tickets?
Mobile tickets are an easy and free way to receive your performance tickets in your email inbox. You don’t have to worry about misplacing your paper tickets, or paying for their delivery… your tickets are easily accessible on your mobile phone or desktop, and can be printed out on your home computer if you prefer to have paper in-hand. You can also access them online in your KCRep account. Click here to learn more.
What ticket discounts do you offer?
There are many ways to save on KCRep tickets: we offer a variety of discounts for local groups, students, young professionals and more! Sign up for our Email Club to get the inside scoop on flash sales, or visit our Ticket Discounts page to learn about ongoing offers.
How can I get the best prices on tickets?
Our Season Ticket holders (formerly “subscribers”) get the best prices on the best seats in the house, saving anywhere from 10% to 60% off of regular ticket prices! Visit our Season Tickets page to learn more.
We are a large group—can we get discounted tickets?
We’re happy to offer discounted group tickets to parties of 9 or more. To learn more, visit our Groups page, email firstname.lastname@example.org, or call 816-235-5771.
Can I return/exchange my ticket(s)?
KCRep Season Ticket holders have free and flexible ticket exchanges: simply call us at 816-235-2700 at least 2 hours before your scheduled performance, and we’ll help you pick a new date.
Single ticket purchases that are not part of Season Ticket packages are nonrefundable. You may exchange into another performance of the same production with a $4 per ticket exchange fee, where seating is available. All exchanges must be made at least 2 hours prior to performance time. For all patrons with an exchange into a performance or seat location of higher ticket value, there will be an upcharge for the difference in the ticket price at the time of exchange. We do not need your original tickets to complete an exchange. Call Ticketing Services to discuss your options or email email@example.com.
Tickets purchased through a reseller cannot be refunded or exchanged by KCRep. Contact them directly to inquire about obtaining a refund.
Will KCRep cancel my indoor performance in the event of inclement weather?
KCRep rarely cancels performances due to inclement weather. Patrons should always put safety first when considering traveling to the theatre. In the unlikely instance that we cancel a performance, all efforts will be made to announce cancellation at least 2 hours before the scheduled start of the show by email and through our website, KCRep.org. If KCRep performs as scheduled, best efforts may be made to accommodate those patrons unable to attend the performance due to severe or inclement weather, by offering the option of moving to another future performance of the same production (exchange and seat upgrade fees will apply). We cannot guarantee seating in this case, especially if the weather event occurs near the close of a production. Contact Ticketing Services at firstname.lastname@example.org, or call 816-235-2700 during regular business hours to discuss options.
Will KCRep cancel my outdoor performance in the event of inclement weather?
If an outdoor special event is cancelled due to inclement weather, we will attempt to contact you at least 2 hours prior to the scheduled performance. You can opt-in to a text messaging alert service at the time you purchase your tickets, or by contacting Ticketing Services at email@example.com. If your performance in cancelled, we will make an effort to reschedule your tickets for a later performance of the same production. If you are unable to attend a later performance, you will be given the option to make a tax-deductible donation of the cost of your tickets to our non-profit theatre company or request a refund. If you miss a performance that occurs, exchanges and refunds are not available.
KCRep does not offer refunds if the performance has occurred. All sales are final.
Tickets purchased through a reseller will not be refunded. Contact them to inquire about obtaining a refund.