How it Works
Step One: Check your Email
Patrons who selected Mobile Ticket as their delivery method during checkout should receive their mobile tickets by email at the time of purchase, in addition to a separate receipt email. (Note: it can take up to an hour to receive your mobile ticket and receipt emails.)
Step Two: Access Your Mobile Tickets
The day of your performance, open the Mobile Ticket email. You will see QR codes for all of the tickets you have purchased for this performance date. Bring your mobile phone with you to the theatre, and present it with the mobile ticket email open and available to scan. Our ushers will scan the QR codes straight from your phone screen. If you prefer to have paper in-hand, you can also print this page out and bring it with you to the theatre.
Can’t find your Mobile Ticket email? Can’t remember what delivery method you selected or if you even received a Mobile Ticket email? Don’t worry! Your tickets are also accessible at kcrep.org/mytickets in your KCRep Account… read on to learn more:
Step One: Login to your KCRep Account
Visit the Upcoming Events page on your KCRep Account by going to kcrep.org/mytickets and logging in. (Once logged in, you can also access this page by clicking on the person symbol in the menu bar). Login to your KCRep Ticketing account using the Email and Password that you used to purchase your tickets.
The Upcoming Events page lists all the information you’ll need to enjoy your performance; any performances associated with your account will be listed here by date. When your mobile tickets are available, you will be able to access them from this page. You can also access venue and COVID-19 safety information here.
Step Two: Mobile Ticket Availability
For performances at Spencer Theatre and Copaken Stage, mobile tickets will be accessible on the Upcoming Events page starting 7 days before your performance date. You should receive a reminder email 7 days before your performance with a link to access your tickets from the Upcoming Events page. Tickets to outdoor, general admission performances, as well as any free special events (such as our Monday Night Playwright Series readings) will be accessible immediately.
Patrons who selected Mobile Ticket as their delivery method during checkout will also receive their mobile tickets by email at the time of purchase, in addition to a separate receipt email.
Step Three: Access Your Mobile Tickets
When your mobile tickets are available, click on the Mobile Tickets button to open the tickets. You will see QR codes for all of the tickets you have purchased for this performance date. Bring your mobile phone with you to the theatre, and present it with the mobile tickets page (or your mobile ticket email) open and available to scan. Our ushers will scan the QR codes straight from your phone screen. If you prefer to have paper in-hand, you can also print this page out and bring it with you to the theatre.
What if I cannot access my account? If you cannot access your KCRep ticketing account or have forgotten your password, contact our Ticketing Services Team at firstname.lastname@example.org and they can send you a password reset email. In many cases, if it is within 7 days of the performance, they can also send you an email containing the QR code tickets for your performance.
What if my phone dies, breaks, or is lost before I reach the theatre? No worries! Visit our on-site Box Office at the venue the night of the show and our staff will print you a temporary paper ticket.
I don’t have an email address. That’s alright! Contact our Ticketing Services Team at email@example.com, and they will work to get your tickets held at Will Call the night of the performance.
I want to forward my tickets to a friend, how do I do this? You can forward the tickets you received in your email at the time of purchase via the forward button in your email client. Can’t find your email? Contact our Ticketing Services Team at firstname.lastname@example.org and they can help send you an email containing the QR code that you can forward.
The email I got after my purchase doesn’t show any QR codes – just my payment information. Is that email my ticket? No. That email is your receipt, not your Mobile Ticket. Occasionally Mobile Ticket emails have trouble being sent or end up in your Spam folder, but you can always access your tickets by visiting the Upcoming Events page.
Is there any way to get a paper ticket? I like to keep mine as a souvenir. Unfortunately, paper tickets are no longer available for most productions. However, you can still opt to choose paper tickets for A Christmas Carol performances during checkout for a small fee.