Whether you’ve visited us before or are coming to a show for the first time, sometimes it’s good just to have answers. Hopefully we’ve answered any questions you might have below to make sure you have a great experience. Click on a question topic below to get started. Is your question not listed? Call us at 816-235-2700!

COVID-19

About KCRep

Accessibility

Tickets & Subscriptions

Getting to the Theatre

Before the Show

During the Show

A Christmas Carol





COVID-19

  • Are you going to stage shows this fall? When is KCRep reopening?
    As you know, it has been an unprecedented few months for all of us here in Kansas City in the wake of COVID-19. The performing arts industry worldwide faces an unforeseeable future, and there are many unknowns about how to move forward convening large groups and enjoying live theatre. With that, we want to let you know that we are cancelling the previously announced programming for 20/21, but major efforts are underway to create an exciting NEW 2020-2021 season, different from the 2020-2021 season which was announced in February 2020. This decision was based on a number of factors including guidance from union partners and social distancing requirements, and current information about the COVID-19 pandemic and its impact.
    While there is some heartache in this change — we are also discovering exciting opportunities to serve and engage our KC community in new and meaningful ways. And so, all of us at KCRep are creating a new season that is an inventive, revelatory, and entertaining mix of small-scale live performance, outdoor family friendly events, and digital theatre experiences. We aspire to lift up our community during the pandemic and once on the other side — be there to help bring us back together to connect, heal and celebrate. The first event of this new season has been announced: Ghost Light: A Haunted Night of Songs and Stories from KC’s Cultural Crossroads, an outdoor concert event.
  • What precautions are you taking to keep patrons safe?
    KCRep is taking a variety of precautions to protect our staff, artists and patrons from COVID-19. When shows resume, we will have rigorous cleaning, social distancing, and other precautionary measures in place with your safety in mind. We are currently working with health and industry experts on a comprehensive safe-return plan for our audiences and evaluating a number of items that may or may not be required as we invite audiences back into our theater. As we get closer to re-opening our theatre spaces, we will be sure to specifically outline what our guidelines may be and make sure our audiences are fully aware of them before choosing to attend a production.
    Safety guidelines for our outdoor event Ghost Light: A Haunted Night of Songs and Stories from KC’s Cultural Crossroads are posted on the show’s landing page, and include pod seating, masks, and social distancing.
  • I have tickets to an upcoming show. Will this affect me?
    If you had already purchased tickets to our previously-announced 20/21 programming, we are happy to hold those funds “on-account” for you, so that you can use them for tickets to one of our reimagined experiences this year, or save that money to be used for a subscription to our 21/22 season. We simply ask that you use those funds no later than June 4, 2021.
  • I am a subscriber because I enjoy sitting in the same seats every production. Will this affect my chosen seats?
    Your chosen seats are safe, and will be available again for our next subscription season.
  • When do I need to make a decision about my on-account funds?
    The cost of all previous tickets will be placed on-account for you to use no later than June 4, 2021, after which time, the funds will be donated to the theatre. You may use this on-account amount to purchase tickets to any new event we announce for 20/21, or for next season’s 21/22 subscription.
  • Will you be staging A Christmas Carol?
    No, unfortunately, we cannot commit to presenting A Christmas Carol this year as planned. If it is safe, we will work to instead create a new temporary holiday tradition in its place.
  • What are your Box Office Hours?
    KCRep’s Box Office will have limited hours by phone at 816-235-2700 through 2020. You can always reach us by emailing tickets@kcrep.org for a quicker response. In-person Box Offices are closed until we resume productions.



About KCRep

  • Who founded KCRep? How long have you been a theatre?
    KCRep was founded in 1964 by Dr. Patricia Mcllrath. Learn more about the history of KCRep.
  • Where can I learn more about your education programs?
    Our education programs include a student matinee series, pre- and post-show conversations for patrons, workshop and residency programs for schools, and SYTE—our Summer Youth Theatre Ensemble. To learn more about these education programs, click here.
  • How can I connect with the actors and artisans who worked on my favorite show?
    Attend an Actor’s Forum conversation after select performances, follow us on Instagram for a look behind-the-scenes, or join us on Facebook for a livestream—during our popular Thursday Night Mixer series, Artistic Director, Stuart Carden moderates a conversation with local artists from KCRep shows.
  • I love seeing shows at KCRep! How else can I get involved?
    Thank you! There are many ways to deepen your support of KCRep: become a subscriber to get tickets to every show (as well as the best seats in the house!), make a donation to support KCRep’s programming, or offer your time as a volunteer.
  • Can I attend an Opening Night party?
    The Lobby party after each Opening Night performance is open to the public—if you have a ticket to that evening’s performance! Our Opening Nights often sell out, so we recommend becoming an Opening Night subscriber if you’d like a guaranteed invitation to each party. Additionally, donors at the Scene-Maker level and above are invited to attend a preshow reception before the opening of select productions. Please note that these receptions are by invitation only.
  • I’m a Young Professional. Do you have an affiliation group I can join?
    Yes! Our $20/35 Club offers $20 tickets (as well as networking opportunities) to Young Professionals aged 35 and under.
  • How can I contact someone at KCRep?
    Ticketing questions should be sent to our Box Office at tickets@kcrep.org or 816-235-2700 (please note: Box Office phone hours vary). Looking for something else? Send an email to info@kcrep.org and we’ll make sure your message gets to the right place.



 

Accessibility

  • Where are the ADA-compliant parking spots and entrances to your theatre? Is your theatre accessible?
    Our building, theatres, and classrooms are designed to be accessible. This includes accessible water fountains, restrooms, elevators, and automatic doors. At Spencer Theatre, ADA-compliant parking spots and an accessible entrance with automatic doors is located on the west side of the building, approachable via Holmes St. Accessible parking at Copaken Stage is located on Level P2, next to the elevators.
  • Are your theatres accessible by public transit?
    Yes! Spencer Theatre is a short 10-minute walk from the 51st Street Main Street Max bus stop (outside of Whole Foods). Get Directions. Copaken Stage is located on the KC Streetcar line (get off at the Power and Light stop, then walk 1-block north.) Get Directions.
  • Are there special effects like strobe lights, haze, smoke, or loud noises?
    It’s possible, and we try and provide as much notice as we can if these effects will be used. Information about possible sensitivities will be included in your pre-show information email, on the show page for each production, and will be listed on signs outside of the theatre. If you have specific questions or concerns about a performance, don’t hesitate to contact our Box Office, who are more than happy to answer any questions you have about the show and possible sensitivities.
  • Do you offer any accommodations for deaf patrons and people with hearing difficulties?
    Yes! Assistive Listening Devices are available for patrons who need additional amplification. Please visit our Box Office or speak with the House Manager prior to curtain to obtain a device. Additionally, select performances in our season are interpreted in American Sign Language. Please see information on specific shows for scheduled ASL interpreted performances. We strongly recommend that when purchasing tickets you identify that you will be utilizing ASL interpretation in order to be seated accordingly.
  • I am interested in attending a relaxed or “sensory friendly” performance. Is this something you offer?
    Yes—select performances in our season are designated as “sensory friendly”, and are designed to be more accessible to individuals who benefit from sensory support, have sensitivities, and/or autism. We aim to provide a safe and welcoming environment for people to enjoy theatre as they are. To inquire about “sensory friendly” performances, call our Box Office.
  • Where is the ADA-compliant accessible seating located in your theatres?
    Within our Spencer Theatre, ADA-compliant seating for wheelchairs is located in row F. At Copaken Stage, ADA-compliant seating for wheelchairs is located in rows A, J and T. If you would like to purchase tickets in these sections, or need to exchange tickets you currently have for those with wheelchair access, please call our Box Office.



 

Tickets and Subscriptions

  • How can I purchase tickets?
    Tickets can be purchased online 24/7, or over the phone at 816.235.2700 during Box Office hours.
  • Where is your Box Office? What are Box Office Hours?
    We have Box Office locations within our administrative office, as well as at both of our theatres. In an effort to protect our patrons and staff during the COVID-19 pandemic, our Box Office is currently not open to the public. To purchase tickets or make a donation at this time, please give us a call at 816.235.2700 or visit us online.
  • What ticket discounts do you offer?
    There are many ways to save on KCRep tickets: we offer a variety of discounts for local groups, students, young professionals and more! Sign up for our Email Club to get the inside scoop on flash sales, or visit our Ticket Discounts page to learn about ongoing offers.
  • How can I get the best prices on tickets?
    Our subscribers get the best prices on the best seats in the house, saving anywhere from 10% to 60% off of regular ticket prices! Visit our Subscriptions page to learn more.
  • We are a large group—can we get discounted tickets?
    We’re happy to offer discounted group tickets to parties of 9 or more. To learn more, visit our Group Sales page or call 816-235-6122.
  • Can I return/exchange my ticket(s)?
    KCRep subscribers have free and flexible ticket exchanges: simply call us at 816-235-2700 at least 2 hours before your scheduled performance, and we’ll help you pick a new date. Single ticket purchases are nonrefundable. You may exchange into another performance of the same production with a $4 per ticket exchange fee, where seating is available. All exchanges must be made at least 2 hours prior to performance time. For all patrons with an exchange into a performance or seat location of higher ticket value, there will be an upcharge for the difference in the ticket price at the time of exchange. We do not need your original tickets to complete an exchange. Call our Box Office to discuss your options at 816-235-2700.

    Tickets purchased through a reseller cannot be refunded or exchanged by KCRep. Contact them directly to inquire about obtaining a refund.

  • Will KCRep cancel my performance in the event of inclement weather?
    KCRep rarely cancels performances due to inclement weather. Patrons should always put safety first when considering traveling to the theatre. In the unlikely instance that we cancel a performance, all efforts will be made to announce cancellation at least 2 hours before the scheduled start of the show by email and through our website, KCRep.org. If KCRep performs as scheduled, best efforts may be made to accommodate those patrons unable to attend the performance due to severe or inclement weather, by offering the option of moving to another future performance of the same production (exchange and seat upgrade fees will apply). We cannot guarantee seating in this case, especially if the weather event occurs near the close of a production. Call the Box Office 816-235-2700 during regular business hours to discuss options.

    KCRep does not offer refunds if the performance has occurred. All sales are final.

    Tickets purchased through a reseller will not be refunded. Contact them to inquire about obtaining a refund.

 

Getting to the Theatre

  • Where are your theatres?
    KCRep has two locations: Spencer Theatre on the UMKC campus, close to the Plaza (4949 Cherry Street, Kansas City, MO 64110), and Copaken Stage, located in the H&R Block headquarters, downtown in the Power & Light District (1 H&R Block Way, Kansas City, MO 64105).
  • Where can I park my car? Is there a cost to park?
    Parking is always free for KCRep patrons!*
    Spencer Theatre: 4949 Cherry Street, Kansas City, MO 64110 • Get Directions. • Patrons may park cars in the faculty lot adjacent to the theatre, or on Levels 5 and 6 of the garage at 50th & Cherry Streets. An elevated covered walkway to Spencer Theatre is located on level 5.

    Copaken Stage: 1 H&R Block Way, Kansas City, MO 64105 • Get Directions. • Patrons may park cars in the garage beneath the building (13th & Walnut) on Levels 2-5 via Main St. or Walnut St. between 13th and 14th streets. From the garage, take the elevator to the main lobby (Level L) and continue past the waterfall toward Copaken Stage.
    *Unfortunately, we are unable to offer free garage parking for GHOST LIGHT, our special event located at the Nelson-Atkins Museum of Art. However, patrons may park for free along Oak Street.

  • I received a parking pass with my ticket—do I really need it?
    Yes! Although parking is free for KCRep patrons, our partnership with the University requires patrons to display a hangtag in their car when parking on campus. Please display your parking pass in your car window. If you did not receive a parking pass, or if you cannot print the parking pass included with your mobile ticket, you can retrieve one at Will Call on the date of your performance.
  • Are your theatres accessible by public transit?
    Yes! Spencer Theatre is a short 10-minute walk from the 51st Street Main Street Max bus stop (outside of Whole Foods). Get Directions. Copaken Stage is located on the KC Streetcar line (get off at the Power and Light stop, then walk 1-block north.) Get Directions.
  • What if I bike or scoot to the theatre? Where do I lock up?
    KCRep offers bike racks at both locations so you can easily secure your bike or scooter.
    Spencer Theatre: 4949 Cherry Street, Kansas City, MO 64110 • Get Directions • A bike rack is located on the west side of the building, near the White Recital Hall entrance. A RideKC Bike Share docking station, as well as rentable bikes and e-bikes, are located across the street from Spencer Theatre, just south of the Attenbury Student Success center, near the entrance to Pierson Hall. Learn more about Bike Share on the UMKC campus.

    Copaken Stage: 1 H&R Block Way, Kansas City, MO 64105 • Get Directions. • Patrons may park their bikes in the garage beneath the building (13th & Walnut) on Level 2 via Main St. or Walnut St. between 13th and 14th streets. A bicycle rack is located next to the elevators on level P2. From the garage, take the elevator to the main lobby (Level L) and continue past the waterfall toward Copaken Stage. A RideKC Bike Share docking station, as well as rentable bikes and e-bikes, are located near the theatre at 13th and Grand.

  • Where are the ADA-compliant entrances to your theatre? Is your theatre accessible?
    Our building, theatres, and classrooms are designed to be accessible. This includes accessible water fountains, restrooms, elevators, and automatic doors. At Spencer Theatre, ADA-compliant parking spots and an accessible entrance with automatic doors is located on the west side of the building, approachable via Holmes St. Accessible parking at Copaken Stage is located on Level P2, next to the elevators.



 

Before the Show

  • I’m new to the performing arts: what should I expect?
    Welcome! We’re so glad that you are here! KCRep strives to create an accessible and enjoyable theatre experience for all of our guests, and we can’t wait to welcome you into our home.
    When you arrive at the theatre, there is plenty to do in the lobby: enjoy food and drink from our concession stand, chat with your fellow theatre lovers, or attend a pre-show conversation. Before the show begins, please note the signs located next to the theatre entrances: they will tell you how long the play is, whether or not there is an intermission, and any sensitivities (such as smoke effects or strobes) that you should be made aware of. Depending on the length of the performance, you may want to use the restroom before you take your seat. (And be aware that lines for the restroom can get long at intermission!)
    The theatre itself will open approximately 30 minutes before curtain. Enter the theatre from the door specified on your ticket and, if you need assistance, look for one of our friendly ushers. They can help you find your seat, and will give you a free program containing information about the show. Turn off your cell phone, and settle in to your chair. When the lights go down, the show is about to start! Lean in, and enjoy!
  • How should I dress?
    We don’t have a dress code at KCRep — come as you are! Many people wear what they would wear to the movies (shirt and shoes required.) We also recommend bringing a light sweater or jacket with you into the theatre, in case you get cold.
  • How soon before a performance should I arrive?
    We recommend that you arrive at the theatre 45 minutes to an hour before the curtain time listed on your tickets. This will give you plenty of time to find the theatre and enjoy our lobby amenities.
  • How will I know that the performance is about to start?
    Look for the blinking lights! Five minutes before a performance is to start, or when intermission is about to end, the lights in our lobby will blink. This is your cue to return to your seat.
  • What should I do if I arrive late?
    If you are late, please find a KCRep staff member in the lobby. You will be seated at the discretion of house management. To avoid disrupting other patrons, you may be seated in the back or delayed until intermission.
  • Do you have a concession stand?
    Yes! Our concession stand opens one hour before each performance. We offer a full bar as well as light snacks such as cookies. Please note that, while you can bring your drinks into the theatre, no food is allowed and we ask that you finish all snacks in the lobby.

Beer provided by Boulevard Brewing Company

Wine and Spirits provided by Lohr Distributing
 

  • Do you have any suggestions on where to have dinner nearby?
    We recommend Cafe Trio, near the Plaza, and Bristol in Power & Light for a delectable meal before the show!
  • Do you have a gift shop?
    Yes! Visit the KCRep Marketplace in our Spencer Theatre Lobby before the show to purchase scripts, books, show-specific keepsakes, and artisan gifts like handmade scarves and jewelry.
  • Do you give out programs? Can I read the program before the show?
    Yes! Our program is chock-full of information to help you better enjoy and understand the show. In order to reduce the number of surfaces our patrons and staff will come in contact with during the COVID-19 pandemic, we are only offering digital programs for performances during our 20-21 season. Visit the show page for your performance, and click on “Program” in the view menu to access a program, if available.
  • What measures are you putting into place to help with social distancing?
    KCRep is taking a variety of precautions to protect our staff, artists and patrons from COVID-19. Based on the current local and national guidelines regarding social distancing due to COVID-19 on the date of your performance, we reserve the right to move your seats in consideration for your health and safety. If your seats must be moved to create space between you and other patrons, we will notify you in advance, and will do our best to maintain the general area and zone. If your seats are moved into a zone of a lesser price, we will reimburse you for the difference. If you are moved into higher priced seats, there will be no additional cost to you. Other health and safety precautions may be optional or required during your visit to KCRep based on current local and national guidelines, which would be communicated in advance whenever possible.



 

During the Show

  • Are there special effects like strobe lights, haze, smoke, or loud noises?
    It’s possible, and we try and provide as much notice as we can if these effects will be used. Information about possible sensitivities will be included in your pre-show information email, on the show page for each production, and will be listed on signs outside of the theatre. If you have specific questions or concerns about a performance, don’t hesitate to contact our Box Office, who are more than happy to answer any questions you have about the show and possible sensitivities.
  • Do you offer any accommodations for deaf patrons and people with hearing difficulties?
    Yes! Assistive Listening Devices are available for patrons who need additional amplification. Please visit our Box Office or speak with the House Manager prior to curtain to obtain a device. Additionally, select performances in our season are interpreted in American Sign Language. Please see information on specific shows for scheduled ASL interpreted performances. We strongly recommend that when purchasing tickets you identify that you will be utilizing ASL interpretation in order to be seated accordingly.
  • I am interested in attending a relaxed or “sensory friendly” performance. Is this something you offer?
    Yes—select performances in our season are designated as “sensory friendly”, and are designed to be more accessible to individuals who benefit from sensory support, have sensitivities, and/or autism. We aim to provide a safe and welcoming environment for people to enjoy theatre as they are. To inquire about “sensory friendly” performances, call our Box Office.
  • Where is the ADA-compliant accessible seating located in your theatres?
    Within our Spencer Theatre, ADA-compliant seating for wheelchairs is located in row F. At Copaken Stage, ADA-compliant seating for wheelchairs is located in rows A, J and T. If you would like to purchase tickets in these sections, or need to exchange tickets you currently have for those with wheelchair access, please call our Box Office.
  • Can I bring children? What ages do you recommend this show for?
    We recommend theatre for all ages, and suggest that you begin bringing your children to the theatre when they are able to sit quietly in a seat for extended periods of time. Parents should use their best judgement when deciding whether a show’s content is appropriate for their children. We encourage you to read more about our performances here on the website or call our Box Office at 816-235-2700 to inquire if any performances have content that might be objectionable to those under 18. Regardless of age, a ticket is required for every person entering the theatre.
  • Does this show contain nudity or adult language? How can I find out about content?
    We make our best efforts to list any sensitive content, such as nudity or strong language, on each performance’s show page. If you have concerns about content, our Box Office can help inform you.
  • Can I take photos or videos of the performance?
    You are permitted to take photos/videos before the show begins, and we encourage you to have fun taking selfies in our Lobby Photobooth. Once the show begins, the use of all cameras and recording devices in the theatre is strictly prohibited for the safety of our actors and in accordance with the rules of Actors Equity Association.
  • Should I turn off my cell phone during the performance?
    Yes. Please put your phone on Silent, preferably in Airplane or Sleep mode. Nothing is more disruptive to the live theatre experience than the chiming of phone notifications.



 

A Christmas Carol

  • What makes KCRep’s A Christmas Carol such an iconic holiday tradition for Kansas City audiences?
    KCRep’s A Christmas Carol is full of magical moments, including cheerful songs, dance, a candlelight carol, and meaningful interactive moments that will put you in the holiday spirit during this festive time of year. Secure premium tickets in our legendary Glitter Row for an up-close moment with The Ghost of Christmas Present, and get covered in a magical burst of glitter – great for kids and kids at heart!
  • Do you offer discounts for A Christmas Carol?
    We want to make A Christmas Carol affordable for everyone who wants to celebrate the holiday with us! For discounted tickets, look for our Scrooge Saver dates, indicated with a red hat icon on the performance calendar. These already discounted tickets sell out quickly, so act fast! Youth Tickets are also available for kids 16 and under by calling our Box Office at 816-235-2700.
  • Do you offer a child discount on tickets to A Christmas Carol?
    Yes! Call our Box Office at 816-235-2700 for discounted tickets for youth age 16 and under. Prices vary by performance.
  • Can I take my family holiday photo at the theatre?
    Yes! In our Spencer Theatre lobby, you’ll find beautifully decorated holiday scenes, including our legendary 18’ Christmas tree! Grab a group photo at no additional cost, and you’ll remember the holiday magic you share with your family for years to come.
  • How can I share the magic of A Christmas Carol with my office, church, or community group?
    We’re happy to offer discounted group tickets to parties of 9 or more. To learn more, visit our Group Sales page or call 816-235-6122.
  • Can I host my Christmas party at the theatre?
    Yes! Our upstairs premium Donor Lounge can be booked for a variety of events, including holiday parties! Packages are available at multiple price points, and we’ll put you in touch with KCRep’s preferred caters to make your holiday party extra special. Enjoy a pre-show event followed by a performance of A Christmas Carol, and don’t forget to ask about our backstage tour options. To learn more, visit our Group Sales page.