Whether you’ve visited us before or are coming to a show for the first time, sometimes it’s good just to have answers. Hopefully we’ve answered any questions you might have below to make sure you have a great experience. Is it not listed? Call us at 816-235-2700!

 

 

Where are the theatres, where do I park and is there a cost?

Parking is always free for patrons of KCRep! We have two theatres: one located downtown, and one near the Plaza.

Spencer Theatre: 4949 Cherry Street, Kansas City, MO 64110 • Get Directions.
Patrons may park cars in the faculty lot adjacent to the theatre, or on Levels 5 and 6 of the garage at 50th & Cherry Streets. An elevated covered walkway to Spencer Theatre is located on level 5. Bicycle parking is located on the west side of the building, near the White Recital Hall entrance.

Copaken Stage: 1 H&R Block Way, Kansas City, MO 64105 • Get Directions.
Patrons may park cars in the garage beneath the building (13th & Walnut) on Levels 2-5 via Main St. or Walnut St. between 13th and 14th streets. A bicycle rack is located next to the elevators on level P2. From the garage, take the elevator to the main lobby (Level L) and continue past the waterfall toward Copaken Stage.
Copaken Stage is accessible via the Kansas City Streetcar! We are a quick 2-minute walk from the Power & Light stop at Main & 14th Street.

Please be advised of lane closures near Copaken Stage due to construction. Please allow extra time to arrive to your performance. 

 

 

How should we dress?

We don’t have a dress code at KCRep – come as you are! Some people like to dress up because they feel it makes the experience more special, but it is up to you.

 

 

Where should we have dinner?

Subscribers receive discounts at KCRep Dinner Partners with their ticket stubs. Please support our local arts-loving businesses!

 

 

What concessions do you offer?

Our concession stand opens one hour before each performance. We offer a full bar as well as light snacks such as cookies.


Beer provided by Boulevard Brewing Company

Wine and Spirits provided by Lohr Distributing
 

 

WHERE SHOULD I STAY?

Subscribers receive discounts at KCRep Hotel Partners with their tickets stubs. Please support our local businesses and schedule your reservation today!

 

 

 

What time should I arrive? What if I am late?

We recommend arriving about 30-45 minutes before curtain to allow for parking and if applicable, to pick up your ticket(s) from Will Call. If you have extra time, enjoy a drink or snack from our bar, open approximately one hour before curtain. If you are late, you will be seated at the discretion of house management. To avoid disrupting other patrons, you may be seated in the back or delayed until intermission.

 

 

What accommodations are available?

We believe theatre is for everyone! We’re proud to offer accommodations so every patron can enjoy the show.

Wheelchair Accessibility: Both theatres meet ADA requirements for wheelchair accommodations and companion seating. Both theatres also have wheelchair accessible parking spaces and restrooms. If you plan to use wheelchair-accessible seating, please let the Box Office know when ordering your ticket(s) so we can make sure your seating experience is quick and smooth.
Hearing Enhancement: Both theatres are equipped with an infrared hearing enhancement system. Wireless headphones are available free of charge at the Gift Shop counter in the main lobby.
Large Print and Braille Programs: Limited numbers of large print and Braille programs are available. Please contact our House Manager upon arrival or in advance by calling 816.235.2780.
Sign Language Interpreted Performances: One performance of each show is presented with a sign language interpreter. Please see the show calendar or call the Box Office at 816.235.2700 for more information.

 

 

Can I return/exchange my ticket(s)?

KCRep subscribers have free and flexible ticket exchanges: simply call us at 816-235-2700 at least 2 hours before your scheduled performance, and we’ll help you pick a new date.

Single ticket purchases are nonrefundable. You may exchange into another performance of the same production with a $4 per ticket exchange fee where available. All exchanges must be made at least 2 hours prior to performance time. For all patrons with an exchange into a performance or seat location of HIGHER VALUE, there will be an upcharge for the difference in the ticket price at the time of exchange. We do not need your original tickets to complete an exchange. Call our Box Office to discuss your options at 816-235-2700.

 

 

Will KCRep cancel my performance in the event of inclement weather?

KCRep rarely cancels performances due to inclement weather. Patrons should always put safety first when considering traveling to the theatre. In the unlikely instance that we cancel a performance, all efforts will be made to announce cancellation at least 2 hours before the scheduled start of the show by email and through our website KCRep.org.

If KCRep performs as scheduled, best efforts may be made to accommodate those patrons unable to attend the performance due to severe or inclement weather, by offering the option of moving to another future performance of the same production (exchange and seat upgrade fees will apply). We cannot guarantee seating in this case, especially if the weather event occurs near the close of a production. Call the Box Office 816-235-2700 during regular business hours to discuss options.
KCRep does not offer refunds if the performance has occurred. All sales are final.
Tickets purchased through a reseller will not be refunded. Contact them to inquire about obtaining a refund.

 

 

Can I take photos or video?

You are permitted to take photos/videos before the show begins. Once the show begins, the use of all cameras and recording devices in the theatre is strictly prohibited for the safety of our actors and in accordance with the rules of Actors Equity Association.

 

 

We are a large group, who do we contact?

Please contact our Box Office at 816-235-2700 for details about Group Sales.

 

 

Can I bring children?

Parents can use their best judgement when deciding to bring teens or younger children. We encourage you to read more about our performances here on the website or call our Box Office at 816-235-2700 to inquire if any performances have content that might be objectionable to those under 18. Regardless of age, a ticket is required for every person entering the theatre.

 

 

Are there special effects like strobe lights, haze, smoke, loud noises, or nudity, etc?

We do our best to inform you of special effects or adult content in advance while making purchase decisions. Occasionally, some of these features are added during rehearsals, and we may not know until a few days before performances begin. Please call us at 816-235-2700 should you have any questions about the content of a particular production.