Whether you’ve visited us before or are coming to a show for the first time, sometimes it’s good just to have answers. Hopefully we’ve answered any questions you might have below to make sure you have a great experience. Click on a question topic below to get started. Is your question not listed? Call us at 816-235-2700!

COVID-19

About KCRep

Accessibility

Tickets & Subscriptions

Mobile Tickets

Getting to the Theatre

Before the Show

During the Show

A Christmas Carol

Outdoor Special Events




COVID-19

  • What precautions are you taking to keep patrons safe?
    KCRep is taking a variety of precautions to protect our audiences, staff, and artists. We have worked diligently with local and national health and industry experts on a comprehensive safe-return plan to be able to offer world-class theatre in the safest way possible. We continue to follow state and local health and safety guidelines regarding COVID-19. Beginning November 1, 2021, all patrons who attend public performances of KCRep must provide either proof of full vaccination against COVID-19 or a PCR test proving negative results of COVID-19 taken within 72 hours of the performance date. Masks will also be required. Learn more about our safety protocols.
  • What are your Box Office Hours?
    KCRep’s Box Office will have limited hours by phone at 816-235-2700. You can always reach us by emailing tickets@kcrep.org for a quicker response. In-person Box Offices are closed until we resume productions.
  • How will this effect A CHRISTMAS CAROL?
    We are assessing the current local requirements around COVID-19, and working with our partners at UMKC to ensure that we convene in the safest way possible this fall for A Christmas Carol. All patrons who attend public performances of A Christmas Carol must provide either proof of full vaccination against COVID-19 or a PCR test proving negative results of COVID-19 taken within 72 hours of the performance date. Masks will also be required. Learn more about our safety protocols.



About KCRep

  • Who founded KCRep? How long have you been a theatre?
    KCRep was founded in 1964 by Dr. Patricia Mcllrath. Learn more about the history of KCRep.< /li>

  • Where can I learn more about your education programs?
    Our education programs include a student matinee series, pre- and post-show conversations for patrons, workshop and residency programs for schools, and SYTE—our Summer Youth Theatre Ensemble. To learn more about these education programs, click here.
  • How can I connect with the actors and artisans who worked on my favorite show?
    Attend an Actor’s Forum conversation after select performances, follow us on Instagram for a look behind-the-scenes, or join us on Facebook for a livestream—during our popular Thursday Night Mixer series, Artistic Director, Stuart Carden moderates a conversation with local artists from KCRep shows.
  • I love seeing shows at KCRep! How else can I get involved?
    Thank you! There are many ways to deepen your support of KCRep: become a subscriber to get tickets to every show (as well as the best seats in the house!), make a donation to support KCRep’s programming, or offer your time as a volunteer.
  • Can I attend an Opening Night party?
    We celebrate Opening Night performances with a party featuring complimentary drinks and treats, as well as words from the productions Director in the lobby of our theatres. All who have a ticket to the Opening Night performance are invited and encouraged to attend! Our Opening Nights often sell out, so we recommend becoming an Opening Night subscriber if you’d like a guaranteed invitation to each party. Additionally, donors at the Scene-Maker level and above are invited to attend a preshow reception before the opening of select productions. Please note that these receptions are by invitation only.
  • I’m a Young Professional. Do you have an affiliation group I can join?
    Yes! Our $20/35 Club offers $20 tickets (as well as networking opportunities) to Young Professionals aged 35 and under.
  • How can I contact someone at KCRep?
    Ticketing questions should be sent to Ticketing Services at tickets@kcrep.org or 816-235-2700 (please note: Box Office phone hours vary). Looking for something else? Send an email to info@kcrep.org and we’ll make sure your message gets to the right place.
  • Can I rent costumes/set pieces/etc. from KCRep?
    At this moment, our rentals program is on pause and we are not currently renting out any items from our stock.



 

Accessibility

  • Where are the ADA-compliant parking spots and entrances to your theatre? Is your theatre accessible?
    Our building, theatres, and classrooms are designed to be accessible. This includes accessible water fountains, restrooms, elevators, and automatic doors. At Spencer Theatre, ADA-compliant parking spots and an accessible entrance with automatic doors is located on the west side of the building, approachable via Holmes St. Accessible parking at Copaken Stage is located on Level P2, next to the elevators.
  • Are your theatres accessible by public transit?
    Yes! Spencer Theatre is a short 10-minute walk from the 51st Street Main Street Max bus stop (outside of Whole Foods). Get Directions. Copaken Stage is located on the KC Streetcar line (get off at the Power and Light stop, then walk 1-block north.) Get Directions.
  • Are there special effects like strobe lights, haze, smoke, or loud noises?
    It’s possible, and we try and provide as much notice as we can if these effects will be used. Information about possible sensitivities will be included in your pre-show information email, on the show page for each production, and will be listed on signs outside of the theatre. If you have specific questions or concerns about a performance, don’t hesitate to contact Ticketing Services, who are more than happy to answer any questions you have about the show and possible sensitivities.
  • Do you offer any accommodations for deaf patrons and people with hearing difficulties?
    Assistive Listening Devices are available for patrons who need additional amplification. Please contact Ticketing Services or speak with the House Manager prior to curtain to obtain a device. Additionally, select performances in our season are interpreted in American Sign Language. Please see information on specific shows for scheduled ASL interpreted performances. We strongly recommend that when purchasing tickets, you identify that you will be utilizing ASL interpretation in order to be seated accordingly.
  • Where is the ADA-compliant accessible seating located in your theatres?
    Within our Spencer Theatre, ADA-compliant seating for wheelchairs is located in row F. At Copaken Stage, ADA-compliant seating for wheelchairs is located in rows A, J and T. If you would like to purchase tickets in these sections, or need to exchange tickets you currently have for those with wheelchair access, please contact Ticketing Services.



 

Tickets and Subscriptions

  • How can I purchase tickets?
    Tickets can be purchased online 24/7, or over the phone at 816.235.2700 during Box Office hours.
  • Where is your Box Office? What are Box Office Hours?
    We have Box Office locations within our administrative office, as well as at both of our theatres. In an effort to protect our patrons and staff during the COVID-19 pandemic, our Box Office is currently not open to the public. To purchase tickets or make a donation at this time, please email Ticketing Services at tickets@kcrep.org, call at 816.235.2700, or visit us online.
  • What are mobile tickets?
    Mobile tickets are an easy and free way to receive your performance tickets in your email inbox. You don’t have to worry about misplacing your paper tickets, or paying for their delivery… your tickets are easily accessible on your mobile phone or desktop, and can be printed out on your home computer if you prefer to have paper in-hand. You can also access them online in your KCRep account. Click here to learn more.
  • What ticket discounts do you offer?
    There are many ways to save on KCRep tickets: we offer a variety of discounts for local groups, students, young professionals and more! Sign up for our Email Club to get the inside scoop on flash sales, or visit our Ticket Discounts page to learn about ongoing offers.
  • Do you offer gift certificates?
    We offer gift vouchers so you can give friends and family the gift of theatre! Each voucher is good for one ticket to one performance. Click here to learn more.
  • How can I get the best prices on tickets?
    Our subscribers get the best prices on the best seats in the house, saving anywhere from 10% to 60% off of regular ticket prices! Visit our Subscriptions page to learn more.
  • We are a large group—can we get discounted tickets?
    We’re happy to offer discounted group tickets to parties of 9 or more. To learn more, visit our Groups page, email tickets@kcrep.org, or call 816-235-6122.
  • Can I return/exchange my ticket(s)?
    KCRep subscribers have free and flexible ticket exchanges: simply call us at 816-235-2700 at least 2 hours before your scheduled performance, and we’ll help you pick a new date. Single ticket purchases are nonrefundable. You may exchange into another performance of the same production with a $4 per ticket exchange fee, where seating is available. All exchanges must be made at least 2 hours prior to performance time. For all patrons with an exchange into a performance or seat location of higher ticket value, there will be an upcharge for the difference in the ticket price at the time of exchange. We do not need your original tickets to complete an exchange. Call Ticketing Services to discuss your options by emailing tickets@kcrep.org, or call 816-235-6122.

    Tickets purchased through a reseller cannot be refunded or exchanged by KCRep. Contact them directly to inquire about obtaining a refund.
  • Will KCRep cancel my indoor performance in the event of inclement weather?
    KCRep rarely cancels performances due to inclement weather. Patrons should always put safety first when considering traveling to the theatre. In the unlikely instance that we cancel a performance, all efforts will be made to announce cancellation at least 2 hours before the scheduled start of the show by email and through our website, KCRep.org. If KCRep performs as scheduled, best efforts may be made to accommodate those patrons unable to attend the performance due to severe or inclement weather, by offering the option of moving to another future performance of the same production (exchange and seat upgrade fees will apply). We cannot guarantee seating in this case, especially if the weather event occurs near the close of a production. Contact Ticketing Services at tickets@kcrep.org, or call 816-235-2700 during regular business hours to discuss options.
  • Will KCRep cancel my outdoor performance in the event of inclement weather?
    If an outdoor special event is cancelled due to inclement weather, we will attempt to contact you at least 2 hours prior to the scheduled performance. You can opt-in to a text messaging alert service at the time you purchase your tickets, or by contacting Ticketing Services at tickets@kcrep.org. If your performance in cancelled, we will make an effort to reschedule your tickets for a later performance of the same production. If you are unable to attend a later performance, you will be given the option to make a tax-deductible donation of the cost of your tickets to our non-profit theatre company or request a refund. If you miss a performance that occurs, exchanges and refunds are not available.

    KCRep does not offer refunds if the performance has occurred. All sales are final.

    Tickets purchased through a reseller will not be refunded. Contact them to inquire about obtaining a refund.

 

Getting to the Theatre

  • Where are your theatres?
    KCRep has two locations: Spencer Theatre on the UMKC campus, close to the Plaza (4949 Cherry Street, Kansas City, MO 64110), and Copaken Stage, located in the H&R Block headquarters, downtown in the Power & Light District (1 H&R Block Way, Kansas City, MO 64105). Special events may occur at alternate venues. Double check your tickets to get detailed information about the location of your special event.
  • Where can I park my car? Is there a cost to park?
    Parking is always free at our Spencer Theatre and Copaken Stage locations for KCRep patrons!

    Spencer Theatre: 4949 Cherry Street, Kansas City, MO 64110 • Get Directions • Patrons may park cars in the faculty lot adjacent to the theatre, or on Levels 5 and 6 of the garage at 50th & Cherry Streets. An elevated covered walkway to Spencer Theatre is located on level 5.
    Copaken Stage: 1 H&R Block Way, Kansas City, MO 64105 • Get Directions • Patrons may park cars in the garage beneath the building (13th & Walnut) on Levels 2-5 via Main St. or Walnut St. between 13th and 14th streets. From the garage, take the elevator to the main lobby (Level L) and continue past the waterfall toward Copaken Stage.
    Special Events Parking for MARY’S WEDDING is free at the WW1 Museum and Memorial. Paid parking is available at the Nelson-Atkins Museum of Art for GHOST LIGHT 2021, or patrons may park for free along Oak Street and other nearby street parking.
  • I received a parking pass with my ticket—do I really need it?
    Yes! UMKC hangtags are required for weeknight performances held at Spencer Theatre on the UMKC campus. If you did not receive a parking hangtag, or if you cannot print the parking pass included with your mobile ticket, you can retrieve one in the Spencer Theatre lobby on the date of your performance.
  • Are your theatres accessible by public transit?
    Yes! Spencer Theatre is a short 10-minute walk from the 51st Street Main Street Max bus stop (outside of Whole Foods). Get Directions. Copaken Stage is located on the KC Streetcar line (get off at the Power and Light stop, then walk 1-block north.) Get Directions.
  • What if I bike or scoot to the theatre? Where do I lock up?
    KCRep offers bike racks at both locations so you can easily secure your bike or scooter.

    Spencer Theatre: 4949 Cherry Street, Kansas City, MO 64110 • Get Directions • A bike rack is located on the west side of the building, near the White Recital Hall entrance. A RideKC Bike Share docking station, as well as rentable bikes and e-bikes, are located across the street from Spencer Theatre, just south of the Attenbury Student Success center, near the entrance to Pierson Hall. Learn more about Bike Share on the UMKC campus.

    Copaken Stage: 1 H&R Block Way, Kansas City, MO 64105 • Get Directions. • Patrons may park their bikes in the garage beneath the building (13th & Walnut) on Level 2 via Main St. or Walnut St. between 13th and 14th streets. A bicycle rack is located next to the elevators on level P2. From the garage, take the elevator to the main lobby (Level L) and continue past the waterfall toward Copaken Stage. A RideKC Bike Share docking station, as well as rentable bikes and e-bikes, are located near the theatre at 13th and Grand.

  • Where are the ADA-compliant entrances to your theatre? Is your theatre accessible?
    Our building, theatres, and classrooms are designed to be accessible. This includes accessible water fountains, restrooms, elevators, and automatic doors. At Spencer Theatre, ADA-compliant parking spots and an accessible entrance with automatic doors is located on the west side of the building, approachable via Holmes St. Accessible parking at Copaken Stage is located on Level P2, next to the elevators.



 

Before the Show

  • I’m new to the performing arts: what should I expect?
    Welcome! We’re so glad that you are here! KCRep strives to create an accessible and enjoyable theatre experience for all of our guests, and we can’t wait to welcome you into our home.
    When you arrive at the theatre, there is plenty to do in the lobby: enjoy food and drink from our concession stand, chat with your fellow theatre lovers, or attend a pre-show conversation. Before the show begins, please note the signs located next to the theatre entrances: they will tell you how long the play is, whether or not there is an intermission, and any sensitivities (such as smoke effects or strobes) that you should be made aware of. Depending on the length of the performance, you may want to use the restroom before you take your seat. (And be aware that lines for the restroom can get long at intermission!)
    The theatre itself will open approximately 30 minutes before curtain. Enter the theatre from the door specified on your ticket and, if you need assistance, look for one of our friendly ushers. They can help you find your seat and will give you a free program containing information about the show. Turn off your cell phone and settle into your chair. When the lights go down, the show is about to start! Lean in and enjoy!
  • How should I dress?
    We don’t have a dress code at KCRep — come as you are! Many people wear what they would wear to the movies (shirt and shoes required.) We also recommend bringing a light sweater or jacket with you into the theatre in case you get cold.
  • How soon before a performance should I arrive?
    We recommend that you arrive at the theatre 45 minutes to an hour before the curtain time listed on your tickets. This will give you plenty of time to find the theatre and enjoy our lobby amenities.
  • How will I know that the performance is about to start?
    Look for the blinking lights! Five minutes before a performance is to start, or when intermission is about to end, the lights in our lobby will blink. This is your cue to return to your seat.
  • What should I do if I arrive late?
    If you are late, please find a KCRep staff member in the lobby. You will be seated at the discretion of house management. To avoid disrupting other patrons, you may be seated in the back or delayed until intermission.
  • Do you have a concession stand?
    Yes! Our concession stand opens one hour before each performance. We offer a full bar as well as light snacks such as cookies. Please note that, while you can bring your drinks into the theatre, no food is allowed and we ask that you finish all snacks in the lobby.

Wine and Spirits provided by Lohr Distributing

 

  • Do you have any suggestions on where to have dinner nearby?
    We recommend Cafe Trio, near the Plaza, and Bristol in Power & Light, for a delectable meal before the show!
  • Do you have a gift shop?
    Yes! Visit the KCRep Marketplace in our Spencer Theatre Lobby before the show to purchase scripts, books, show-specific keepsakes, and artisan gifts like handmade scarves and jewelry.
  • Do you give out programs? Can I read the program before the show?
    Yes! Our program is chock-full of information to help you better enjoy and understand the show. In order to reduce the number of surfaces our patrons and staff will come in contact with during the COVID-19 pandemic, we are only offering digital programs for the fall special event performances (Mary’s Wedding and Ghost Light) during our 21-22 season. Visit the show page for your performance, and click on the Program button (underneath the calendar and ticket purchase button) to access a program, if available.



 

During the Show

  • Are there special effects like strobe lights, haze, smoke, or loud noises?
    It’s possible, and we try and provide as much notice as we can if these effects will be used. Information about possible sensitivities will be included in your pre-show information email, on the show page for each production, and will be listed on signs outside of the theatre. If you have specific questions or concerns about a performance, don’t hesitate to contact Ticketing Services, who are more than happy to answer any questions you have about the show and possible sensitivities.
  • Do you offer any accommodations for deaf patrons and people with hearing difficulties?
    Yes! Assistive Listening Devices are available for patrons who need additional amplification. Please visit Ticketing Services or speak with the House Manager prior to curtain to obtain a device. Additionally, select performances in our season are interpreted in American Sign Language. Please see information on specific shows for scheduled ASL interpreted performances. We strongly recommend that when purchasing tickets you identify that you will be utilizing ASL interpretation in order to be seated accordingly.
  • Where is the ADA-compliant accessible seating located in your theatres?
    Within our Spencer Theatre, ADA-compliant seating for wheelchairs is located in row F. At Copaken Stage, ADA-compliant seating for wheelchairs is located in rows A, J and T. If you would like to purchase tickets in these sections, or need to exchange tickets you currently have for those with wheelchair access, please contact Ticketing Services.
  • Can I bring children? What ages do you recommend this show for?
    We recommend theatre for all ages, and suggest that you begin bringing your children to the theatre when they are able to sit quietly in a seat for extended periods of time. Parents should use their best judgement when deciding whether a show’s content is appropriate for their children. We encourage you to read more about our performances here on the website, or contact Ticketing Services at tickets@kcrep.org or 816-235-2700 to inquire if any performances have content that might be objectionable to those under 18. Regardless of age, a ticket is required for every person entering the theatre.
  • Does this show contain nudity or adult language? How can I find out about content?
    We make our best efforts to list any sensitive content, such as nudity or strong language, on each performance’s show page. If you have concerns about content, contact Ticketing Services who can help inform you.
  • Can I take photos or videos of the performance?
    You are permitted to take photos/videos before the show begins, and we encourage you to have fun taking selfies in our Lobby Photobooth. Once the show begins, the use of all cameras and recording devices in the theatre is strictly prohibited for the safety of our actors and in accordance with the rules of Actors Equity Association.
  • Should I turn off my cell phone during the performance?
    Yes. Please put your phone on Silent, preferably in Airplane or Sleep mode, so that it does not chime or buzz. Nothing is more disruptive to the live theatre experience than the chiming or vibrating of phone notifications.



 

A Christmas Carol

  • What makes KCRep’s A Christmas Carol such an iconic holiday tradition for Kansas City audiences?
    KCRep’s A Christmas Carol is full of magical moments, including cheerful songs, dance, a candlelight carol, and meaningful interactive moments that will put you in the holiday spirit during this festive time of year. When they go on sale this summer, secure premium tickets in our legendary Glitter Row for an up-close moment with The Ghost of Christmas Present, and get covered in a magical burst of glitter – great for kids and kids at heart!
  • Do you offer discounts for A Christmas Carol?
    We want to make A Christmas Carol affordable for everyone who wants to celebrate the holiday with us! For discounted tickets, look for our Scrooge Saver dates, indicated with a red hat icon on the performance calendar when tickets go on sale this summer. These already discounted tickets sell out quickly, so act fast! Youth Tickets are also available for kids 16 and under by contacting Ticketing Services at 816-235-2700.
  • Do you offer a child discount on tickets to A Christmas Carol?
    Yes! When tickets go on sale this summer, contact Ticketing Services at 816-235-2700 for discounted tickets for youth age 16 and under. Prices vary by performance.
  • Can I take my family holiday photo at the theatre?
    Yes! In our Spencer Theatre lobby, you’ll find beautifully decorated holiday scenes, including our legendary 18’ Christmas tree! Grab a group photo at no additional cost, and you’ll remember the holiday magic you share with your family for years to come.
  • How can I share the magic of A Christmas Carol with my office, church, or community group?
    We’re happy to offer discounted group tickets to parties of 9 or more. To learn more, visit our Groups page or call 816-235-6122.
  • Can I host my Christmas party at the theatre?
    Yes! Our upstairs premium Donor Lounge can be booked for a variety of events, including holiday parties! Packages are available at multiple price points, and we’ll put you in touch with KCRep’s preferred caters to make your holiday party extra special. Enjoy a pre-show event followed by a performance of A Christmas Carol, and don’t forget to ask about our backstage tour options. To learn more, visit our Groups page.



 

Outdor Special Events

    We are thrilled to partner with the National World War 1 Museum and Memorial and the Nelson-Atkins Museum of Art for outdoor special events in our 21/22 Season.

  • Getting to our outdoor special event venues:
    Mary’s Wedding performances are located at The National World War 1 Museum and Memorial: 2 Memorial Dr, Kansas City, MO 64108
    Ghost Light 2021 performances are located at The Nelson-Atkins Museum of Art: 4525 Oak St, Kansas City, MO 64111
  • How does seating work for KCRep’s Mary’s Wedding and Ghost Light 2021?
    These outdoor special events are Bring Your Own Chair or blanket, as you will be seated on grass. Tickets are general admission, and available on a first-come, first served basis. The ‘house’ will open for seating 1 hour prior to the start of the performance.
  • Can I bring food and drink to KCRep’s outdoor special events?
    We do not plan to offer concessions for these outdoor productions, so we encourage you to bring food and drinks to enjoy responsibly.
  • Where do I park?
    Parking for Mary’s Wedding is free at the WW1 Museum and Memorial parking, accessible by entering the south entrance of the venue. Paid parking is available at the Nelson-Atkins Museum of Art’s enclosed parking garage located off Oak Street for Ghost Light 2021, or patrons may park for free along Oak Street and other nearby street parking.
  • Are these venues ADA accessible?
    We strive to create a welcoming environment for all patrons regardless of ability. Since these 2 special events are outdoors, there may be additional barriers to getting to the designated audience area. If you have specific needs or concerns about accessibility, please contact our Ticketing Services team at tickets@kcrep.org or 816-235-2700 ahead of your performance, so that we can help anticipate your needs and prepare for your visit.
  • Are there restroom available?
    Air-conditioned restrooms will be available inside each venue.
  • Are these outdoor special events suitable for children?
    Every child is different, and we leave it up to each individual family to make the decision on what is right for their child. Mary’s Wedding is recommended for ages 12+ and contains depictions of World War 1. Ghost Light is curated to be especially family friendly, will contain some spooky stories, that may not be right for every child, and appropriate for ages 9+.
  • What happens if a performance in cancelled due to inclement weather?
    In the event of inclement weather, we will attempt to contact you at least 2 hours prior to the scheduled performance. You can opt-in to a text messaging alert service at the time you purchase your tickets, or by contacting Ticketing Services at tickets@kcrep.org.

    If your performance in cancelled, we will make an effort to reschedule your tickets for a later performance of the same production. If you are unable to attend a later performance, you will be given the option to make a tax-deductible donation of the cost of your tickets to our non-profit theatre company or request a refund. If you miss a performance that occurs, exchanges and refunds are not available.
    KCRep does not offer refunds if the performance has occurred. All sales are final.
    Tickets purchased through a reseller will not be refunded. Contact them to inquire about obtaining a refund.